Backups: how often, how long and where the data is kept
The portal takes an encrypted backup of the database every six hours and at start-up. The server is at Hostinger in Lithuania, and Hostinger’s own copies are stored in France.
- Applies to: Administrator
In the portal: No screen: this is handled by us
Backups
- How often: every six hours, and an extra one at start-up.
- How long: all copies from the last 48 hours are kept. After that one copy per day is kept for 14 days. Older copies are deleted automatically. Deleted information is therefore normally gone from the copies after about 16 days.
- Encryption: the copies are encrypted with AES-256. The key is kept separate from the copies.
- Where: the portal’s own copies are on the same server as the database.
Where is the data?
The portal is operated by Hostinger with a server in Lithuania. The database, the uploaded files and the portal’s own encrypted copies are there. Hostinger’s own backups are stored in France. Both countries are in the EU/EEA. Sub-processors and what they do are set out in the data processing agreement.
Can I restore data from a copy myself?
No. Restoring is done by us, not by the customer, and there is no overview of copies in the portal. Contact kontakt@flexikompetanse.no if something was deleted by mistake. You can always download all data yourself. See “Download all the company’s data”.
Other security
Access is controlled per role. Administrators, managers and everyone with edit rights must use two-factor. An access log of logins and important actions is kept for 12 months.
What happens if something fails?
If a backup fails, we are notified. You as a customer do not see this.