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Forgot password

Select “Forgot password?” on the login page, type your email address and choose a new password with the link you receive by email.

  • Applies to: Employee
  • Applies to: Manager
  • Applies to: Administrator

In the portal: Log in > “Forgot password?”

How to do it

  1. Go to the login page and select “Forgot password?”.
  2. Type your email address in “Email address”, and select “Send link”.
  3. Open the email “New password for Flexikompetanse” and select “Create new password”.
  4. Type a new password of at least 10 characters, repeat it, and select “Save password”.
  5. Log in with the new password.

What happens next?

You are logged out everywhere, and must log in again on all devices. If the account was locked after too many attempts, the lock is lifted when you have chosen a new password.

Common problems

  • You do not receive an email. The portal shows the same message whether or not the email address exists: “If the email address is registered with us, we have sent a link to create a new password.” Check your junk folder, and that you are using the address the administrator entered.
  • The link has expired. It is valid for one hour and can only be used once. Request a new one.
  • You have requested several links in a row. After three emails in a row, no more are sent for 15 minutes. Try again a little later.
  • You use two-factor. A new password does not change two-factor. You must still enter a code from the app.