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Turn on two-factor

Two-factor means you enter a 6-digit code from an authenticator app in addition to your password. You turn it on under My account.

  • Applies to: Administrator
  • Applies to: Manager
  • Applies to: Employee with edit rights

In the portal: My account > “Two-factor login”

Who must have two-factor?

Administrators, and users with the job roles Team leader, Managing director and Safety representative. Employees must also have it if an administrator has given their role edit rights in an area. Others can turn it on voluntarily. If you are required to use two-factor, you cannot continue in the portal until it is set up.

How to do it

  1. Install an authenticator app on your phone, for example Microsoft Authenticator, Google Authenticator or 1Password.
  2. Open My account. You find it at the bottom of the side menu, by your name.
  3. Select “Turn on two-factor” in the “Two-factor login” card.
  4. Scan the QR code with the app. If you cannot scan, type in the key shown under “Can’t scan?”.
  5. Type your password in “Current password” and the code from the app in “Code from the app”.
  6. Select “Turn on two-factor”.

What happens next?

The next time you log in, the portal asks for a 6-digit code on the page “Confirm it’s you”. The code changes every 30 seconds. All other logged-in devices are logged out.

Common problems

  • The code is rejected. Check that the clock on your phone is correct, and try the latest code.
  • You lose your phone. The portal has no backup codes. Read “Lost your phone, or the code does not work”.
  • You want to turn it off. That is only possible if you are not required to use two-factor. You then need your password and a code from the app.