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Send a new password to an employee

You never see or set the password yourself. You send a link, and the employee chooses the password themselves.

  • Applies to: Administrator

In the portal: Company > Users > “More options”

How to do it

  1. Go to Company > Users.

    Users under Company in the side menu. (open the image in full size)

  2. Find the person and open the “More options” menu (three dots) in the row.

    The “More options” menu (three dots) in a user's row. (open the image in full size)

  3. Choose “Send link for new password”. If the person has never chosen a password, the option is called “Send invitation again”.

    The “Send link for new password” option. (open the image in full size)

What happens next?

The person gets an email with a link. A password link is valid for one hour, and a new invitation for 72 hours. When the person has chosen a password, they are logged out on all devices. The event is written to the access log.

Common problems

  • “Several links have recently been sent to this user.” Three links can be sent in a row. Wait 15 minutes and try again.
  • “The user does not have access.” Give access again first, with “Give access again” in the same menu.
  • The portal does not tell you if the email cannot be sent. Ask the person to check their junk folder, or to use “Forgot password” on the login page.