Question 1

How do I change language?

Accepted Answer

The portal is available in Norwegian, English, Polish and Lithuanian. You choose the language yourself under My account.

Question 2

How do I enter my hours?

Accepted Answer

You register your hours under HR > Timesheet, submit them, and an administrator approves or rejects them.

Question 3

How do I follow up and close a deviation?

Accepted Answer

The deviation board has three columns: New, In progress and Done. You move a deviation on by dragging it, or with the buttons “Start handling” and “Close deviation”.

Question 4

How do I get started as an administrator?

Accepted Answer

The “Get started” card at the top of Overview shows four steps that get the portal ready for your company: employees, invitations, departments and HSE templates.

Question 5

How do I invite all employees at once?

Accepted Answer

If you have added employees with an email address but without a login, HR > Employees shows the button “Invite all” with a number. It sends an invitation to everyone at once.

Question 6

How do I see who has taken a course?

Accepted Answer

Under Courses > Employee courses you see the status per employee and course, and can send a reminder to those who have not finished.

Question 7

How do I share a folder?

Accepted Answer

You decide who sees a folder: everyone in the company, selected roles, departments and people, or only administrators. Only administrators can change the sharing.

Question 8

How do I add a new employee?

Accepted Answer

You add an employee as an employee record under HR > Employees, and can send an invitation to log in with a tick box in the same form.

Question 9

How do I approve or decline an absence request?

Accepted Answer

Requests for holiday and leave are listed under “To process” at the top of HR > Absence. You select “Approve” or “Decline”, and can write a comment.

Question 10

I have forgotten my password. What do I do?

Accepted Answer

Select “Forgot password?” on the login page, type your email address and choose a new password with the link you receive by email.

Question 11

How do I log in for the first time?

Accepted Answer

You receive an email with a link where you choose a password. After you have saved the password, you log in with your email address and the new password.

Question 12

How do I report a deviation?

Accepted Answer

You report a deviation or an improvement suggestion with the “Report deviation” button under HSE > Deviations. It works on mobile and computer, and you can attach photos.

Question 13

How do I take a course and get a certificate?

Accepted Answer

You watch the videos in order, answer control questions and take a final test. When you have passed, you get a course certificate you can print or save as a PDF.

Question 14

What is in the document archive?

Accepted Answer

The document archive has eight ready-made folders from day one. Six are open to everyone in the company, and two are for administrators only.

Question 15

How do I create a task?

Accepted Answer

You create a task under Tasks with a title, an owner and a deadline. The owner gets a notification, and you close the task with “Mark as done”.

Question 16

I have lost my phone, or the code does not work. What do I do?

Accepted Answer

The portal has no backup codes, and neither you nor an administrator can reset two-factor in the portal. If you have lost the phone with the authenticator app, contact us.

Question 17

How do I report sickness or apply for holiday?

Accepted Answer

Sickness is reported and registered immediately. Holiday and leave are applied for, and must be approved by an administrator. You do both under HR > Absence.

Question 18

What can each role do in the portal?

Accepted Answer

Each user has a user type (Administrator or User) and a job role (Employee, Team leader, Managing director or Safety representative). Under Company > Roles and permissions you decide which areas each job role can edit.

Question 19

Can I use the portal on my phone?

Accepted Answer

The portal works in the browser on mobile and computer. You do not need an app from an app store, and you can add the portal to your home screen as an icon.

Question 20

Where do I see holiday and absence for the employees?

Accepted Answer

The calendar shows who is away when, week by week through the year. Administrators see all absence, everyone else sees approved holiday.

Question 21

How do I send a new password to an employee?

Accepted Answer

You never see or set the password yourself. You send a link, and the employee chooses the password themselves.

Question 22

How do I turn on two-factor?

Accepted Answer

Two-factor means you enter a 6-digit code from an authenticator app in addition to your password. You turn it on under My account.

Common questions

Getting started